Legal Agreement

Refund & Cancellation Policy

At Niishflow, we aim to provide reliable CRM software and related services that meet your business requirements. This Refund and Cancellation Policy explains the terms applicable to subscriptions, renewals, cancellations, custom development, and other services purchased from us.

1 Monthly Subscription Refunds

If you are not satisfied with your initial monthly Niishflow subscription, you may request a refund within 30 days from the date of subscription.

Before processing a refund, we may review the issue and make reasonable efforts to resolve the concern or provide a suitable solution.

If the issue cannot be satisfactorily resolved, an eligible customer may receive a full refund of the applicable monthly subscription payment.

Refund requests submitted after the first 30 days are generally not eligible for a refund.

2 Annual Subscription Refunds

For annual subscriptions paid upfront, customers may request a refund within 45 days from the date the annual subscription begins.

We may first attempt to resolve any issue or provide a suitable workaround. If the concern cannot be satisfactorily resolved, an eligible customer may receive a full refund of the applicable annual subscription payment.

Refund requests submitted after the first 45 days are generally not eligible for a refund.

3 Subscription Renewal and Cancellation

Monthly and annual subscriptions may automatically renew unless cancelled before the next billing date.

Cancellation will generally prevent future renewal charges but does not automatically create a refund for the current billing period.

If a renewal payment was made accidentally, eligible customers may request a refund within:

  • 5 business days for monthly subscription renewals.
  • 15 days for annual subscription renewals.

After these periods, renewal payments are generally non-refundable unless otherwise required by applicable law or approved by Niishflow.

4 Service Issues and Feature Changes

If a significant functionality included in your paid plan is permanently removed or becomes unavailable due to an issue within our control, please contact us.

We will make reasonable efforts to restore the functionality or provide a suitable alternative.

If the issue cannot be reasonably resolved and materially affects your use of the service, we may provide a prorated refund or service credit for the unused portion of the applicable subscription period, depending on the circumstances.

This does not generally apply to temporary outages, scheduled maintenance, third-party failures, security-related changes, or features already identified for removal.

5 Subscription Upgrades and Downgrades

Subscription upgrades may require payment of the applicable price difference.

For downgrades, the change may take effect from the next billing cycle.

For annual subscriptions, an eligible downgrade may result in an account credit or subscription extension for the unused value instead of a cash refund. The applicable amount may depend on the remaining subscription period, original pricing, discounts, and selected plan.

6 Custom CRM Development and Customization

Payments for custom CRM development, customization, implementation, integrations, data migration, UI/UX design, configuration, testing, or related professional services are generally non-refundable once the agreed work has started.

Where a project is divided into milestones, payments associated with a milestone may become non-refundable once work on that milestone has commenced or the related deliverables have been completed.

Specific refund terms stated in a quotation, proposal, statement of work, or separate agreement will apply where applicable.

7 Cancellation of Custom Projects

Customers may request cancellation of a custom development project at any time.

If the project has not started, we may review the request and determine whether a refund is applicable after considering any completed work or non-recoverable costs.

If development or other project work has already started, payments may be retained to cover work completed and resources already allocated to the project.

8 Duplicate or Incorrect Payments

If you are charged more than once for the same subscription, invoice, or service due to a duplicate or incorrect payment, please contact us with the relevant transaction details.

After verification, eligible duplicate payments may be refunded to the original payment method.

9 Third-Party Services and Charges

Niishflow may use third-party services such as payment gateways, hosting providers, APIs, communication services, software licenses, plugins, and external integrations.

Payments already made to third-party providers may not be refundable through Niishflow.

Any refund provided by a third-party provider will be subject to that provider's own terms and refund procedures.

10 Non-Refundable Situations

Refunds generally will not be provided for:

Change of mind after the applicable refund period.
Failure to use the CRM after purchase.
Completed development, customization, setup, or implementation work.
Customer-requested changes after development has started.
Delays caused by missing customer information, approvals, or access.
Third-party services or charges that cannot be recovered.
Services already delivered, approved, or accepted.
Account suspension/termination caused by violation of our Terms and Conditions.
Fraudulent, abusive, unlawful, or unauthorized use of the services.

11 Refund Request and Processing

To request a refund, contact us using your registered email address and provide your name, company name, invoice or transaction reference, service purchased, payment date, and reason for the request.

We may request additional information to verify the transaction.

If a refund is approved, it will normally be issued to the original payment method where technically and legally possible. The time required for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.